Psychwrite – Healthcare Marketing Agency https://psychwrite.co.uk Last updated: June 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to the website of PsychWrite, operating under Loker Writing Services LTD (“the Company”, “we”, “us”, or “our”), registered at 27 Old Gloucester St, London WC1N 3AX.

By accessing our website or engaging our services, you (“the Client”, “you”) agree to be bound by these Terms. If you enter into a formal, written Master Services Agreement or specific project contract with the Company, the terms of that specific contract shall take precedence in the event of any conflict with these Terms.

2. Scope of Services and Delivery

The Company provides specialised technical writing, content generation, and associated digital services (the “Services”). Specific deliverables, word counts, and scopes will be agreed upon in writing prior to project commencement.

• Client Obligations: The Client agrees to provide clear instructions and necessary materials in a timely manner, review work within a reasonable timeframe, and notify the Company of any issues or complaints within 30 days of delivery.
• Material Changes: To maintain operational stability, the Client must provide a minimum of 14 days’ written notice for any material changes to content requirements, scope, or delivery schedules.
• Rush Fees: Any requested changes to the Services with less than 7 days’ notice shall be subject to our availability and may incur a “Rush Fee” of 10% of the affected project’s value.
• Discarded Content: If the Client requests a pivot that renders work in progress obsolete, the Client remains liable for the full cost of the work performed up to the date of the requested change.

3. Fees and Payment Terms

Fees for Services will be agreed upon in writing prior to commencement. The Company reserves the right to request upfront payment or deposits before beginning work.

• Payment Window: All invoices must be paid in full within 14 days of the invoice date.
• Late Fees: Payments not received within 14 days will automatically incur a late payment fee of 2% of the outstanding balance.
• Consequences of Non-Payment: Continued non-payment may result in the immediate suspension of Services and/or termination of ongoing agreements.
• Rate Reviews: The Company reviews its baseline rates every 12 months to reflect market value and the specialised expertise provided. Clients will receive at least 30 days’ written notice prior to any rate adjustment taking effect.

4. Intellectual Property

• Ownership: Until full payment is received by the Company, all drafted and finalised work remains the strict intellectual property of the Company. Upon full payment, all final approved work becomes the property of the Client.
• Portfolio Rights: The Company retains the right to use non-confidential work in its professional portfolio and showcase published work for marketing purposes, unless otherwise agreed in writing.
• Client Materials: The Client warrants that any materials, reference documents, or branding assets provided to the Company do not infringe upon any third-party intellectual property rights.

5. AI Use and Originality Policy

The Company may utilise AI tools as part of its internal workflow for research and structuring. All final deliverables undergo rigorous human editing to ensure brand alignment, factual accuracy, and a human-written standard.

When assessing content originality, the following operational standards apply:

• Primary Benchmark: The parties agree to use GPTZero as the primary benchmark for AI detection.
• Acceptance Threshold: Content is deemed compliant if the GPTZero “AI Probability” or “AI Percent” is 25% or lower. Detection results shall only be considered actionable if GPTZero indicates a confidence level of 75% or higher. For results flagged as “Mixed,” compliance is determined solely by the overall AI percentage score.
• Healthcare and Technical Terminology: It is acknowledged that AI detectors frequently produce false positives on professional healthcare and technical content due to the necessary use of clinical terminology and standard industry phrasing.
• Post-Delivery Algorithm Updates: The Company’s responsibility regarding AI detection scores ends at the time of delivery. As third-party detection algorithms frequently update, the Company is not liable for changes to AI detector scores after the content has been submitted.

6. Confidentiality

Both parties agree to maintain the strict confidentiality of any proprietary, financial, or sensitive business information shared during the term of engagement and thereafter. Neither party shall disclose confidential information to any third party without prior written consent, unless strictly required by law.

7. Non-Solicitation

The Client agrees that during any active engagement with the Company, and for a period of 24 months following the termination of services, they will not directly solicit, hire, or engage any employees, contractors, or freelancers of the Company without prior written consent.

8. Termination

For ongoing retained work, either party may terminate the agreement with 30 days’ written notice, provided all outstanding invoices and work-in-progress are paid in full. The Company reserves the right to terminate agreements immediately, without notice, if the Client fails to make payment, breaches material terms, or prevents the Company from delivering services effectively.

9. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations due to events beyond reasonable control, including but not limited to natural disasters, acts of war, strikes, or major interruptions to internet utilities. The affected party must notify the other as soon as reasonably possible.

10. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good faith negotiation. Should negotiations fail, the parties agree to pursue formal mediation before initiating legal action.

11. Governing Law and Jurisdiction

These Terms of Service, and any business conducted herein, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.